shipping policy/terms and conditions
National Shipping for Switzerland At the moment I’m shipping Mama Cacao all over Switzerland and it's a CHF 9.- flat rate with Swiss B Post. Please calculate an additional 72 hours / 3 business up to 5 business days for the production as everything is freshly made. All shipping packaging will be if possible recycled and reused - so it might not look as pretty but is better for the planet. If you'd like international shipping, please email info@mama-cacao.ch before ordering. Please be aware that there might be extra taxes and customs that apply and can change country by country. All physical items purchased from www.mama-cacao.ch are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. If you want us to register the parcel by Swiss Post, so it is protected, please let us know as you place your order. Additional costs may apply. It is your responsibility as a customer to provide the correct, deliverable, physical address for delivery. For undeliverable shipments returned to us, please send an updated delivery address to info@mama-cacao.ch with your order number in the subject line. We will send you an invoice for postage to send to the new address. Once the original shipment returns to us, we can send it out again, and hopefully, it will make it the second time! All these terms and conditions also apply for you picking up the cacao correctly and on time, knowing that if choosing to pick up your cacao at a pick-up station, the ownership passes to you. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. International Shipping At the moment there is European Shipping available (Standard or Priority Shipping with Swiss Post) for the following countries:
● Germany
● Austria
● Portugal
● Spain
● Italy
● Sweden
● Norway
● France
● Ireland
● UK
● Belgium
● Holland
● Monaco
● Poland
● Slovakia
● Czech Republic
● Slovenia
● Croatia
Standard Shipping starts at CHF20.- and takes 7 to 14 business days to arrive. Priority Shipping starts at CHF 26.- and takes approximately 5 to 7 business days to arrive. Please calculate additional 48 hours for the production. Please note that there might be additional governmental taxes and cost to pay that is the customer's responsibility. If you'd like your order to be tracked, please email info@mama-cacao.ch If you'd like to have your Mama Cacao shipped somewhere else, please get in touch via email to info@mama-cacao.ch Pick-up in Zurich City, Switzerland All information above, as well as terms and conditions, apply for pick-ups. At the moment pick-up in Zurich City close to wipkingen or if you're joining a Ceremony that day if pre-ordered 24 hours in advance. For any other pick up calculate 3 to 5 business days for production. Return & Exchange Policy There are no refunds or returns on opened packages as this is a food item. There are no refunds on melted cacao as it is still usable and doesn't interfere with the health and energetic properties of the cacao. If it arrives melted, place it in the fridge or freezer and then use a knife to chop pieces off the block. If you have any concerns and questions, send us a picture to info@mama-cacao.ch There are no refunds on products that are not delivered on time as they will be shipped within 3 to 5 business days by Mama Cacao through Swiss Post. If none of the cases 1, 2 or 3 above are valid, please get in touch with us via info@mama-cacao.ch with a picture of the packaging, your order number in the subject line and full name and return the product within 14 days back to Angel Jacky to following address: Nordstrasse 237, 8037 Zürich, Schweiz. We are not able to refund shipping charges. If the product arrives back at Angel Jacky melted, an additional 15% restocking fee will apply. To avoid this, please ship in original packaging with a cold ice pack during summertime from June until August. Please note that we can't refund you the return shipping costs, so make sure the postage and package are sufficient. terms and conditions By placing an order on the www.mama-cacao.ch website, you agree that you have read and agree to the terms and conditions of our returns, cancellations, and shipping policies, detailed on this page. Cancellations for Physical Orders: If you submit an order cancellation request, we may or may not be able to stop the order before it is sent to you. We will do our best but if we are unable to stop the order before it goes out, you may return it as detailed in our policy above. If you need to update the shipping address on your address, please contact us immediately info@mama-cacao.ch with the correct address and we will do our best to update it before the order goes out. Bookings and Cancellations for Events, Ceremonies, Rituals:-Please note that with booking this ticket(s) you're confirming that you have read the booking and cancellation policy and agree.-If you cancel the ceremony, there are no refunds (also not if you're sick or late) but you can find someone else to join if it's at least 7 hours in advance.-If the Ceremony can't happen at the studio because of the pandemic/ordinary state, it will be shifted to a shorter gifted online version and you'll receive a voucher of the ceremony amount (the price you paid) for another Ceremony as soon as they can start again valid for 3 months from re-opening of the studi